Discreet surveillance conducted by licensed investigators to establish facts, document relevant activity and provide clear, objective reporting.

Australian Commercial Investigators provides professional surveillance services for solicitors, insurers, businesses, government agencies and private clients throughout Australia. Based on the Sunshine Coast, ACI conducts direct surveillance operations across South East Queensland and can coordinate suitable matters in other locations.

Surveillance may assist where independent observation is required to establish a person’s activities, movements, associations or patterns of behaviour. Instructions may involve civil disputes, insurance and workplace matters, suspected employee misconduct, corporate concerns, family law matters, infidelity investigations and other lawful private enquiries.

Every matter begins with a careful assessment of the client’s objectives, the information available and the circumstances surrounding the subject. Known addresses, vehicles, routines, likely locations and relevant timeframes are considered when developing the surveillance plan. Where the subject’s current location is uncertain, preliminary enquiries or skip tracing may be undertaken before deployment.

Our licensed private investigators conduct surveillance discreetly and maintain accurate records of relevant observations. Where appropriate and lawful, findings may be supported by photographs or video footage showing the date and time. Clients receive a clear surveillance report presenting the activities observed without assumption, exaggeration or unsupported conclusions.

Objective observations can assist legal professionals, insurers and other stakeholders when assessing activities relevant to a claim, dispute or proceeding. Surveillance is planned around the specific questions that need to be addressed.

• Civil litigation and disputes
• Insurance claim enquiries
• Workers compensation matters
• Personal injury claims
• Family law proceedings
• Activity and movement verification

Businesses may require discreet surveillance where there is a legitimate concern involving employee conduct, company property or commercial activity. The purpose and proposed approach are carefully assessed before work begins.

• Suspected employee misconduct
• Theft or property loss
• Unauthorised outside employment
• Misuse of vehicles or business assets
• Commercial activity verification
• Business and workplace disputes

Private clients may seek surveillance when they require factual information about a relationship, a person’s activities or another sensitive concern. Every enquiry is handled confidentially, respectfully and without judgement.

• Suspected infidelity
• Relationship concerns
• Family enquiries
• Location and activity verification
• Relevant personal associations
• Other lawful private matters

Every surveillance investigation follows a structured process, beginning with a confidential assessment and continuing through planning, field deployment, evidence collection and reporting. The scope is tailored to the client’s objective, the location, the relevant timeframe and the information available.

We discuss the purpose of the surveillance and the information the client is seeking to establish. Known subject details, addresses, vehicles, routines, relevant locations and timeframes are reviewed. The matter is assessed for lawful purpose, feasibility, safety considerations and realistic investigative objectives before it is accepted.

A surveillance plan is developed around the client’s objectives and the subject’s known or suspected activities. Likely locations, travel patterns, suitable deployment periods and environmental conditions are considered. Where the available information is incomplete, preliminary enquiries may be recommended before field surveillance begins.

A licensed private investigator deploys to the relevant location and discreetly records activities observed from lawful vantage points. Contemporaneous notes are maintained throughout the operation, including relevant times, locations, movements and interactions. Photographs or video footage may also be obtained where appropriate and lawful.

The client receives a clear chronological surveillance report outlining the relevant observations and outcomes. Supporting photographs or video footage are included where available. Findings are presented factually and objectively, without speculation, allowing the client or their legal representative to assess the information and determine the next step.

The following answers address common questions about ACI’s professional surveillance services, how investigations are planned, the evidence that may be obtained and what clients can expect from the reporting process.