Discreet field attendance conducted by licensed investigators to verify information, establish contact and provide clear, factual reporting.

Australian Commercial Investigators provides professional field enquiries for solicitors, debt recovery agencies, businesses, government agencies and private clients requiring information to be verified through physical attendance. Also commonly known as field calls, these assignments may involve attending a residential address, workplace or commercial premises to establish contact, verify an address or location, or gather relevant factual information. ACI conducts field enquiries directly across the Sunshine Coast and South East Queensland and can coordinate suitable instructions throughout Australia.

When existing information is incomplete, outdated or uncertain, a field enquiry can provide practical confirmation that desktop research alone may not achieve. Depending on the instruction, an investigator may conduct address verification, make discreet enquiries with occupants or other relevant persons, confirm whether a business operates from an address, attempt direct contact, deliver correspondence or document observations relevant to the client’s matter. The purpose and scope are established before attendance so the enquiry remains focused, proportionate and lawful.

Field enquiries are frequently used alongside skip tracing and process serving. A potential address identified through a skip trace may require physical verification before documents are served, while information obtained during a field attendance may identify a new address, workplace or contact avenue. This coordinated approach helps clients avoid relying on outdated assumptions and make informed decisions about further service, recovery or investigative action.

Following attendance, clients receive a clear field enquiry report recording when and where the enquiry occurred, who was spoken with, information provided, relevant observations and the overall outcome. Photographs may be supplied where appropriate and lawful. ACI distinguishes between information personally observed, information reported by third parties and details that remain unverified, ensuring the client receives a balanced and reliable account of the enquiry.

Where a person’s connection to an address or location is uncertain, direct attendance may help establish whether the information remains current, make contact or identify another viable avenue of enquiry. Relevant observations and information voluntarily provided are recorded for the client.

• Residential address verification
• Attempts to establish direct contact
• Confirmation of known occupants
• Occupancy checks and property observations
• Delivery of correspondence or contact requests
• Follow-up of new address leads

Attendance at commercial premises or a workplace may assist in verifying a business presence, confirming a person’s reported association with a location or establishing an appropriate point of contact. Enquiries are conducted carefully to protect confidentiality and avoid unnecessary disruption.

• Business address verification
• Confirmation of apparent trading activity
• Workplace association enquiries
• Attempts to establish professional contact
• Premises, access and signage observations
• Delivery of business correspondence

Field enquiries can support litigation, debt recovery, document service and wider investigations when reliable information is required before a matter can progress. ACI assists solicitors, creditors, businesses, government agencies, process servers and private clients with focused field attendance.

• Process serving support
• Verification following skip tracing
• Debt recovery field enquiries
• Witness and party location enquiries
• Litigation and enforcement support
• Factual observations and evidence gathering

Every field enquiry follows a structured process, beginning with an assessment of the instruction and continuing through planning, physical attendance, direct enquiries and factual reporting. The approach is tailored to the client’s objective, the location, available information, urgency and any confidentiality or safety considerations.

We review the purpose of the field enquiry, the information requiring verification and the outcome the client is seeking. Known addresses, identity details, photographs, contact history, business information, previous attendance results and relevant deadlines are considered. The instruction is assessed for lawful purpose, practicality, confidentiality, safety and the most appropriate form of enquiry.

A practical enquiry plan is developed around the nominated location and the information available. This may include selecting the most viable address, identifying the questions to be addressed, determining the appropriate timing and deciding whether residential, workplace or commercial enquiries are suitable. Where the available information is incomplete, preliminary research may be recommended before field attendance.

A licensed field investigator attends the location and conducts the agreed enquiries discreetly and professionally. Depending on the instruction, this may involve attempting direct contact, speaking with occupants or other relevant persons, verifying an address or apparent business presence, delivering correspondence and recording lawful observations. Notes are made at the time of attendance to preserve the accuracy and context of the information obtained.

Following attendance, the client receives a clear field enquiry report setting out the date, time and location, the persons spoken with, information provided, relevant observations and the overall outcome. Photographs may be included where appropriate and lawful. Confirmed information, information reported by others and details that remain unverified are clearly distinguished, together with any practical next step identified.

The following answers address common questions about ACI’s professional field enquiries, including how field calls are conducted, what information may be verified and the reporting clients receive following attendance.