Reliable legal document service delivered with professionalism, discretion and clear communication.

Australian Commercial Investigators provides professional process serving and legal document service for solicitors, law firms, businesses, government agencies and private clients.

We manage matters across Australia through a combination of direct field attendance and trusted interstate service arrangements, with a strong operational focus throughout Brisbane, the Gold Coast, the Sunshine Coast and surrounding regions.

Instructions may involve service at residential addresses, workplaces or commercial premises, including matters with urgent deadlines, uncertain occupancy, evasive recipients or outdated address information.

Every matter is handled with discretion, clear communication and careful attention to the applicable service requirements. Detailed attendance reporting and affidavit documentation are provided where required.

• Statements of claim
• Complaints and summonses
• Subpoenas
• Federal Court documents
• QCAT applications and tribunal material
• Magistrates, District and Supreme Court documents
• Federal Circuit and Family Court of Australia documents

• Statutory demands
• Bankruptcy notices
• Enforcement notices
• Letters of demand
• Debt recovery documents
• Company notices
• Commercial notices
• Examination and enforcement hearing documents

• Divorce applications
• Family law documents
• Parenting and property documents
• Workplace notices
• Formal correspondence
• Urgent legal documents
• Other documents requiring personal or formal service

From the initial instruction through to final reporting, each matter is managed carefully to ensure clear communication, accurate attendance records and appropriate service documentation.

We review the documents, recipient details, service address, deadlines and any relevant background information before attendance.

Attendances are planned according to the nature of the matter, available information, urgency and any known circumstances concerning the recipient.

The agent attends the nominated address or location, records relevant observations and completes service where the recipient is identified and service can be lawfully effected.

Clients receive clear attendance updates, together with a service report and affidavit documentation where required.

Some matters require more than a standard attendance at the nominated address. A recipient may be avoiding service, no longer residing at the location provided, working irregular hours or deliberately limiting contact. In other cases, the address information may be incomplete, outdated or inconsistent with what is observed at the property.

Where appropriate, further service attempts can be conducted on different days and at varied times to improve the prospect of locating the recipient. Depending on the nature of the documents and the information available, service may also be attempted at a workplace, commercial premises or another associated location.

Each matter is assessed individually. The most appropriate approach will depend on the applicable service requirements, the recipient’s known circumstances, available address information and the client’s instructions.

• Additional attendances on different days and at varied times
• Service attempts at a workplace or commercial premises
• Professional occupancy checks at the nominated address
• Observations of vehicles and activity associated with the property
• Field enquiries to clarify current residential or employment information
• Skip tracing assistance where the recipient’s whereabouts are uncertain
• Detailed reporting of attendance outcomes and relevant observations

Clients receive clear updates following each attendance, including relevant observations, enquiries made and the outcome of the service attempt. Where service remains unsuccessful, the information gathered may assist the client in determining whether to authorise further attempts, undertake additional investigations or consider another procedural option.

Accurate reporting is an essential part of professional process serving. Following each attendance, ACI records the date, time, location, observations made at the address, persons spoken with and the outcome of the service attempt. Relevant details may include the appearance and occupancy of the property, vehicles present, information provided by occupants and any circumstances affecting the ability to complete service.

Where legal documents are successfully served, an affidavit of service can be prepared setting out how, when and where service was effected. The affidavit may include details of how the recipient was identified, the documents served and the manner in which they were provided. Affidavit documentation can be sworn or affirmed before an authorised witness and returned in accordance with the requirements of the matter.

Where service is unsuccessful, clients receive a detailed attendance report outlining the attempts made and relevant information obtained. An affidavit of attempted service or detailed attendance report may also be prepared where required, providing a clear record of the attendances, enquiries and observations made by the process server.

Electronic copies of reports and affidavit documentation can be supplied promptly following completion. Original signed documents can also be provided where required for filing or court proceedings. Where instructed, ACI can also assist with court filing of completed affidavits of service and other filing-ready documents at the relevant registry. All reporting is prepared clearly, objectively and with careful attention to accuracy.

ACI provides professional process serving across South East Queensland and coordinates matters throughout Australia through a trusted network of licensed field agents.

• Brisbane
• Gold Coast
• Sunshine Coast
• Gympie
• Caboolture
• Moreton Bay
• Surrounding regional areas

Direct process serving is available throughout these areas for residential, workplace and commercial attendances. Urgent matters may also be accepted subject to agent availability and the location of service.

For interstate and regional matters, ACI coordinates service through a trusted network of licensed field agents across Australia.

• Single point of contact
• Coordinated interstate service
• Consistent attendance updates
• Reporting and affidavit documentation
• Multiple locations managed together
• Regional and remote matters considered

Availability, travel requirements and turnaround times depend on the location and nature of the instruction.

The following answers address common questions about ACI’s professional process serving services, how service attempts are conducted, urgent and difficult matters, affidavits of service and what clients can expect throughout the process.