When invoice reminders go unanswered, take decisive action with a professionally prepared demand, personal delivery by a licensed field agent and a clear written report, all for an agreed fixed fee.

Australian Commercial Investigators helps Sunshine Coast businesses and sole traders act on unpaid invoices that have gone beyond routine reminders. Our local service brings together a professionally prepared demand notice, direct attendance by a licensed field agent and a written report for one agreed fixed fee. It gives you a clear, formal way to pursue payment while keeping control of the debt. ACI also provides debt recovery services across Australia for matters outside the Sunshine Coast.

We begin with your invoices, agreements, previous correspondence and debtor details. From that information, ACI prepares a demand notice setting out the amount claimed, when payment is required and how the debtor can pay you. You review and approve the notice before our field agent attends the debtor’s residential or business address to deliver it.

Direct attendance takes the demand beyond another email or letter that may be ignored. The agent records the delivery outcome, any relevant response and observations at the address, then provides you with a factual field report. You know what happened at the attendance and have a documented basis for deciding your next move.

Any payment goes directly to you. ACI does not take a percentage or handle the money recovered. If the demand resolves the matter, you retain the full amount paid. If it remains unpaid, you have taken a formal, documented step and can decide whether to pursue the matter further through legal advice, QCAT or the appropriate court.

Using the records you supply, ACI prepares a notice that identifies the debt, states the amount claimed and gives the debtor a clear deadline to pay you. It also advises that you intend to consider legal proceedings if payment or a response is not received by that date. You approve the final notice before it is delivered.

• Creditor and debtor details
• Amount claimed and basis of the debt
• Relevant invoices or agreements
• Previous requests for payment
• A clear date for payment or response
• Intended legal action if the demand remains unresolved

A licensed Queensland field agent attends the nominated residential or business address to deliver the demand directly where practicable. The attendance is professional, purposeful and focused on making sure the notice is presented and the outcome is properly recorded.

• Local residential and business attendance
• Recipient details checked where possible
• Direct delivery to the debtor where practicable
• Relevant responses recorded
• Address and attendance observations noted
• Further enquiries discussed if the address is no longer current

You receive a written field report that tells you what happened at the address and whether the demand was delivered. Any relevant response is passed on promptly. The report gives you a clear record of the step taken, while payment and decisions about the debt remain in your hands.

• Date, time and address of attendance
• Person spoken with, where applicable
• Delivery outcome recorded
• Relevant statements and observations
• Written report provided to you
• No commission deducted from payments

Move beyond unanswered reminders with a defined next step. ACI turns your records into a formal demand, arranges direct local attendance and gives you a documented outcome. You approve the notice, know the fee before work begins and remain in control of any payment received.

Send us the unpaid invoices, relevant agreements, previous correspondence and the details you have for the debtor. We review the amount claimed and the available address so the demand can be prepared and attendance planned. If the debtor has moved or the address is uncertain, we can discuss a separate skip tracing enquiry before arranging delivery.

ACI prepares a demand notice that sets out the amount claimed, the basis of the debt, a deadline to pay and your direct payment instructions. It also states the legal action you intend to consider if the matter remains unresolved. You check and approve the notice before it is delivered, so it accurately reflects your claim and instructions.

A licensed Queensland field agent attends the nominated Sunshine Coast residential or business address to present the demand directly where practicable. The agent records who was encountered, any relevant response and the outcome of the attendance. This takes the matter beyond another email or posted reminder and gives you a clear account of the action taken.

We provide a written field report and pass on any relevant response. If the debtor pays, the money goes directly to you, with no recovery commission deducted by ACI. If the matter remains unresolved, you have the demand and attendance record to help you decide whether to seek legal advice or pursue the appropriate QCAT or court process.

If unpaid invoices have moved beyond routine reminders, these answers explain how ACI’s fixed fee demand and local delivery service works.

Is this service suitable for a small business with an unpaid invoice?

Yes. It is designed for businesses and sole traders ready to take a formal step after their own payment reminders have gone unanswered. ACI prepares the demand, arranges local attendance and reports the outcome, while you retain control of the account and any payment received.

What is included in the fixed fee?

The agreed service covers preparing the demand notice from your records, sending it to you for approval, arranging attendance at the nominated Sunshine Coast address and providing a written field report. We confirm the scope and fee before work begins. Additional searches or attendances are discussed separately.

What does the demand notice say?

It identifies the creditor and debtor, states the amount claimed and the basis of the debt, and gives a clear deadline and payment instructions. Where you intend to take further action, it can also state that legal proceedings may follow if the matter remains unresolved. You approve the wording before delivery.

What information do you need from me?

Provide the debtor’s name and known address, the amount outstanding, relevant invoices or agreements, and copies of previous payment requests or correspondence. Tell us about any response or dispute you have already received. Those details allow the demand to reflect your claim accurately.

Will someone attend the debtor’s address in person?

Yes. A licensed Queensland field agent attends the nominated residential or business address on the Sunshine Coast to deliver the demand directly where practicable. We record the outcome of that attendance and provide you with a factual written report.

What happens if the debtor is not there?

The agent records the attendance and any relevant observations. We will tell you what was established and discuss whether another attendance or a different address is appropriate. We do not describe a demand as delivered when it was not.

What if I no longer know the debtor’s address?

Tell us what addresses and identifying details you have, even if they may be outdated. ACI can assess whether a separate location enquiry is worthwhile before arranging attendance. We discuss that work and its cost with you first.

Does the debtor pay ACI?

No. The demand gives the debtor your nominated payment instructions. Any payment goes directly to you. ACI does not receive or distribute the money recovered.

Do you charge a percentage if the debtor pays?

No. ACI charges the fixed fee agreed for the service and does not deduct a recovery commission. If the debtor pays, you receive the amount they pay directly, regardless of the size of the debt.

Will ACI keep chasing the debtor after the demand is delivered?

The service covers the agreed demand, attendance and report. We pass on any relevant response received during the attendance, but ongoing collection calls, payment negotiations and account management are not part of this fixed fee service. You decide how to handle any reply or payment proposal.

What if the debtor disputes the invoice?

We report any dispute raised during the attendance so you know the debtor’s position. You can then review the supporting records and decide how to respond or obtain legal advice. ACI does not decide whether the debt is legally enforceable.

What happens if the demand is ignored?

You will have a copy of the approved demand and a report recording the attendance outcome. From there, you can decide whether to seek legal advice or pursue the appropriate QCAT or court process. If proceedings begin, ACI can separately assist with delivery of the resulting legal documents.